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Old 02-20-2015, 10:33 AM
sulli83 sulli83 is offline
 
Join Date: Feb 2015
Location: Bellingham, Ma.
Posts: 1
sulli83 has 10 reputation points
Default Agent login problem...

You should "list agents staffed" to see if the agent ID is still logged on elsewhere ..or never logged off from prior use ...also try removing the passwords if you have any programmed in the agent setup. Use just an agent login ID only ...also be sure to check CMS Supervisor if you use it to see if there are changed stats different from your CM agent setup...
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