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Old 07-15-2021, 11:55 AM
johnson75 johnson75 is offline
Join Date: Oct 2016
Posts: 7
johnson75 has 10 reputation points
Default Dual call -- Single call to two agents?

Has anyone encountered an AACC SIP scenario where a single call (unique CLID) ends up being "split" into two Calling Line IDs, with identical treatments and identical timestamps (announcements, menu, queuing, answer, abandon, etc.). Ultimately call is presented to two agents but only one can speak to caller. This is not a situation where caller makes two calls on two lines and conferences them together. The "split" call has identical timestamps for each treatment. Very strange. Thanks.
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