View Single Post
Old 09-16-2015, 05:57 AM
george6 george6 is offline
Join Date: Sep 2015
Posts: 28
george6 has 11 reputation points

You can add Announcement script in the task flow under Announcements. When you drag announcement it will show all announcements script available in the system to be selected. Can select one of them.
In task flow add a logic element which check agent free greater than zero and on agent not free condition of this logic element you can put announcement script element
Reply With Quote