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Old 05-08-2015, 12:05 PM
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smerrigan smerrigan is offline
Join Date: Feb 2010
Posts: 6
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Hi Johan - Access to PLDS Software for Direct Customers through PLDS is determined through maintenance entitlement. I do not see any maintenance entitlements on the System Manager, Session Manager, Communication Manager, Utility Services or one-X Communicator. Please send an e-mail message to or use the Feedback button on the Support Website to provide us the details of your service contracts.

Thank you -
Sharon Merrigan
Sharon | Avaya Support Web Team | Avaya Client Services
For PRIORITY Service, create a Service Request online at Select Service Requests > Create Service Requests Also, check service request status, order parts, and access the latest knowledge from our newly designed Avaya Support website!!!
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