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Old 09-03-2014, 05:58 AM
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marzahn marzahn is offline
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Join Date: May 2014
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Solution Delivered "I may just be out of luck here."

Quote:
Originally Posted by kjvargo View Post
Thanks, Bill. That is kind of what I was thinking. The business case is pretty simple. We want the caller to talk to the person they typically deal with, but when they can't, we want to offer other agents that can help. If no one picks up we prefer the call to go to the original agent's voicemail. I may just be out of luck here.
Yes I do believe there is no way to do this. However Avaya presents a moving taget. So where there is sufficient interest, they do add new things. On the other hand, the person reviewing the split's voice mail can forward any particular message to anyone on your switch. Does that help?
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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