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Old 03-14-2016, 06:09 PM
bennylu bennylu is offline
Join Date: Mar 2011
Posts: 221
bennylu has 10 reputation points
Default Overflow between three Agent Groups every 30 seconds

Is it possible to let a waiting call overflow between 3 agent groups every 30 seconds? If not answered, call overflows from AG1 to AG2, then from AG2 to AG3, then AG3 to AG1 until someone answers the call.
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