View Single Post
  #5  
Old 04-07-2017, 07:23 AM
furrerm furrerm is offline
Guru
.
 
Join Date: Nov 2010
Location: WI
Posts: 191
furrerm has 13 reputation pointsfurrerm has 13 reputation points
Default

Yeah, you wont find that.
You can only show a single Topic, and since the calls are all queued at the Topic, there will not be a way to do this, with your current programming.

If you truly want this functionality, then you will need to change the way you are routing your calls, by using skills based routing.

High level:
create skills for Sales, Admin and Support assign skill Levels to the agents for routing.
Now you can have 1 topic, route all calls to the topic, setting the proper skill level the caller desires...

because all calls would then be in a single topic, you will see all calls in queue...
Reply With Quote