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Old 04-26-2016, 10:02 PM
prasa7 prasa7 is offline
Join Date: Oct 2013
Posts: 27
prasa7 has 10 reputation points
Default Hold position in queue and call back

does IPOCC 9.1.6 have the option to call back the client when its come to his turn in queue.

So currently we have the option for client to leave a callback . but we want the option for the callers position to be held in queue and when it comes to their turn the system will call them back and connect to agent.
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