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Old 04-29-2013, 02:01 AM
oluko oluko is offline
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Join Date: Apr 2013
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Originally Posted by willems1 View Post
I think it is a problem in your accounting software. An unanswered call has a duration of 0 sec. so it can't be billed.
Hello Willems,

Thanks for the support. But what I want to understand is that even on the Avaya IP Phone (1608 and 1616) it starts reading even when the line is ringing or bounces back as not in service. As soon as a call is placed, it starts reading automatically or is there a way that can be worked on? To make sure it starts reading only when the other party is connected.

Because I think that is what will be sent to the SMDR record and recorded by the call accounting software. And if you think it is the problem of the software, I would like you to suggest a good one that will solve my problem.

Thank You.
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