View Single Post
  #9  
Old 03-23-2015, 10:15 AM
grant111 grant111 is offline
Member
 
Join Date: Feb 2015
Posts: 5
grant111 has 10 reputation points
Exclamation Solution

Apparently this is a service pack issue. This is the reply I received from Avaya support:

Session stays in the cls_sessions table when Agent leaves a conversation before a customer does is solved in AACC Service Pack SP 13 as below.

wi01159143: AACC 6.4 SP13 - Delete old cls.Sessions records that are no longer associated with active customer web comms sessions
Solution - Added a clean up procedure to the nightly task. Customer sessions in cls.Sessions will be deleted if there is no associated webcomms contact in progress.

Hence this problem will be solved once AACC patch line up is upgraded Service Pack SP 12 to SP 13.