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Old 09-19-2018, 07:23 AM
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marzahn marzahn is offline
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Join Date: May 2014
Location: Among the trees in Western RI
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Solution Delivered Dial by Name

Quote:
Originally Posted by mahajc View Post
Hello Team,

May I know the correct search sequence for using Phone directory feature.

For Example If I would like to search for Tom Smith.

As I am aware we need to search using surname i.e Smith in this case.

Should I be using key strokes as 76484*8 (If this is true, how to overcome overlapping names like Pmith (just example) as surname which have same sequence)

or

Should I be using key strokes as 77776444844*8 (Some names still do not show up in search even if they are correctly formatted without any special characters or spaces)

Usually as you are keying in a name, the called PBX will offer you a selection of names from which to choose. So you will can select either "smith" or "pmith" as needed.
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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