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Old 06-12-2017, 02:37 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

Normally at desk phone the caller ID and the topic name is displayed. If caller ID configured in IPOCC as customer, the caller name and topic name is displayed.
On softphone when caller reached agent directly only the caller ID is shown, in case distributed via waiting queue, caller ID and topic name is displayed.

When I understand the requirement correctly, the topic number should be shown instead of topic name. This is a new requirement. Not to solve by configuration in actual Release. From technical point of view it is possible in future, it would be a minor change in the IPOTaskserver software and it must be configurable in the system, because most customers want to see the topic name.
Create a Grip to make the requirement official.

Last edited by kruegerb; 06-12-2017 at 03:51 AM.
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