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Old 06-20-2017, 06:20 AM
nfanto nfanto is offline
Join Date: Jan 2015
Posts: 7
nfanto has 10 reputation points


Thank you for your answer.

You're right i have the topic name on the UI agent, but that is on Avaya software.
I use the TAPI for a third party application.

In fact, i need to put an information in the TAPI (the TAPI application is install on all agent cumputer). This information is a unique info for each topic.

You have any info about the field i can use?

johns1224, No i have not found a solution, if i found something i update the case.
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