Quote:
Originally Posted by gsanadze
I find that the largest fail issue for me is incorrect file names (or folder if not using the default).
Can you be more specific here? Does it mean I can not name the file any name I want?
I gave my announcements random names. They work fine in Task Flow as Announcemet Script element.
Does your IVR Scripts play announcement?
|
Usually when my scripts fail in the ivr, it is trying to playback a file that doesn't exist (usually because I either typed the wrong name or someone renamed the wav file). I'd either add logging to the script, or try the text-to-speech blocks on the error paths. This will help identify where in the script you have an issue, as it may not be the wav file playback.