Thread: IPOCC wallborad
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Old 12-08-2017, 03:27 AM
smackintosh smackintosh is offline
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Hi,
The wallboard shows only real time data and it is based on groups, topics, campaigns, etc. and does not provide a list of active calls. You can see agents either individually or as a list along with their states, with time in state, but this does not show the complete call information, only type and state information.
Regards,
Stuart
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