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Old 04-15-2013, 01:05 PM
guidestone guidestone is offline
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Default AACC 6.3 - Real Time Reports stop feeding live data after 10 minutes

There is a data flow issue creeping across the users of CCMS Real Time reports here. As an example: Launching a Public Tabular Display for the skillsets used by our primary Contact Center (using a Skillset View). This is a report the supervisors leave open all day.

The report will feed data perfectly for about 10 minutes, then everything changes to asterisks (*) and italicized zeros (0). When this happens we are constantly having to close out the report and re-launch - all day long.

I have had the issue for three weeks now. More users have started seeing this issue as well. It's spreading. Appreciate any knowledge that can be passed along to address this. VERY inconvenient for the Contact Center mgmt.

Any ideas?
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