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Old 07-08-2015, 02:57 AM
kruegerb kruegerb is offline
Join Date: Oct 2013
Location: Stuttgart-Germany
Posts: 276
kruegerb has 12 reputation points

the name of the agent group can not displayed. To solve the problem: in the task flow use a new overflow topic with the same name as the agent group, just in front of the agent group. than this overflow topic will be displayed as last routed topic in the telephone application
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