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Old 05-15-2015, 02:58 AM
vikramsg vikramsg is offline
Join Date: Apr 2011
Posts: 30
vikramsg has 11 reputation points

I don't think this can be done directly. However you can explore the Recording done by Supervisors/Agents on Agent Greeting Application packaged with AMS. Ofcourse you need to have Agent Greeting licenses to be able to do this.

In Agent Greeting, Agents can actually record their announcements which will be played (if agent greeting enabled) when Agent answers the skillset call.

Good luck and Happy Testing.
Vikram SG
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