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Old 07-20-2016, 10:28 AM
kgerhold217 kgerhold217 is offline
Join Date: May 2014
Posts: 69
kgerhold217 has 10 reputation points

I tried this but this only show a total of voice mails. What I am looking for is a currently total of voice mails waiting to be listen to. Example: 5 people leave voice mail, counter shows 5. Agent listens to 2 voice mails, counter shows 3. There has to be a way to do this. I was attempting to use a separate topic to try and track with waiting calls or abandoned calls without luck.
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