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Old 07-21-2016, 07:54 AM
mnorst mnorst is offline
Join Date: Mar 2015
Posts: 42
mnorst has 11 reputation points

Originally Posted by kgerhold217 View Post
I tried this but this only show a total of voice mails. What I am looking for is a currently total of voice mails waiting to be listen to. Example: 5 people leave voice mail, counter shows 5. Agent listens to 2 voice mails, counter shows 3. There has to be a way to do this. I was attempting to use a separate topic to try and track with waiting calls or abandoned calls without luck.
Do you have a Processed block in your agent playback script after playing the message? My system counts down as vmails are answered and I believe it is because of the Processed flag being set.
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File Type: zip IVR Playback Processed (64.3 KB, 4 views)

Last edited by mnorst; 07-21-2016 at 07:56 AM. Reason: Add Attachment
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