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Old 05-20-2014, 01:01 AM
marquardt marquardt is offline
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Default Answer

Reporting

Reporting gives accumulated information about calls/E-Mails/chat requests for a considered interval (e.g. sum of call, total or average conversation time).

Task reporting

Task reporting collects details for calls, e-mails and chat requests. Data from Task Reporting used in Contact Detail Reports, Agent state Reports, Customer History and Agent History.


For more details see: ipocc_taskreporting_en.pdf
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