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Old 04-19-2011, 08:19 AM
droart droart is offline
Join Date: Feb 2011
Location: Denver,CO
Posts: 25
droart has 10 reputation points

Make sure that you have agent states turned on in the CM (if you needed a new license make sure to bounce the TSAPI service after it is applied). Also make sure that the hunt group ext is being monitored in the IDS Voice and presence. Do you have multicast enabled? Some networks don't allow multicast and it is on by default on the client configuration.
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