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Old 01-24-2018, 06:02 AM
kruegerb kruegerb is offline
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Join Date: Oct 2013
Location: Stuttgart-Germany
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has the customer IPOCC 10.0 or later? in 10.0 some report definition changed, so that the workforceManagement reports are no running out of the box
Reports need some manual adjustment (do not use “Run”!):
– IEX :
– Select Topic and Agent
– Basic data: unmark “Show counter name”, Adjust Time period for using 30 min, mark “Automatic Reporting”, Output medium CSV

– Verint :
– Select Topic, Agent Group and Agent
– Basic data: unmark “Show counter name”, Adjust Time period for using 15 min, mark “Automatic Reporting”, Output medium CSV
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