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Old 01-03-2013, 07:45 AM
agetor agetor is offline
Join Date: Sep 2010
Posts: 30
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Default AAAD embedded softphone not starting in an AACC 6.2 Deployment

Hi guys,

I am having an issue with the embedded softphone in AAAD in an AACC6.2 SP7 environment. Solution is to use the softphone in computer mode - no deskphones would be involved. Deployment is in a non-domain environment. This is also a mixed multimedia/voice deployment and components such as email are working well in the AAAD client. Solution includes an MES6.2 platform and ACR 10.1 both of which are integrated and working well otherwise.

The error message that pops up is: "The soft phone has failed to start. AAAD has failed to start the required prerequisite registry entry. Ensure that the registry entry has added by your administrator"

We are able to use Onexc and have communication both ways via AACC though. Wondering if anyone has come across similar issues and resolved successfully.

Any help or suggestions are welcome.


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