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Old 03-17-2016, 02:47 AM
schopdekar schopdekar is offline
Join Date: Aug 2015
Location: Pune, India
Posts: 40
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Thanks, that clarified things, please use console mode :-)
Normally screen pop will happen during call ringing itself.

Screen pop is not supported in standard mode.

From IPOCC Installation Task Based Guide: Note: Some features such as screen popping, are not supported in standard mode. Additionally, the standard mode app has limitations, therefore ISA should be deployed in Console mode only.

This is because of issues in SFDC standard mode.

Last edited by schopdekar; 03-17-2016 at 02:51 AM.
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