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Old 04-02-2014, 06:39 AM
jpratz jpratz is offline
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Join Date: Apr 2014
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Default Giving end users access to warranty support

We purchased 5650, 5520 , and 8610 switches for the Philadelphia International Airport as part of the telecom contract for the Terminal F project. We also purchased GJ6300 Next Business Day warranties for each. To close out this project - they are requiring written documentation on how to report a problem and obtain service. They require a phone number for this service. I only have a copy of the SDD Avaya Express Tech Support - Plus Next Business Day Pack (GJ6300). Is there any way to written specific instructions/phone numbers on how they can obtain service against these warranties? Can I also get the end user a Support Site log-in to get service that way - and how?
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