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Old 08-14-2012, 08:58 AM
csteinh csteinh is offline
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Check the "Asserted ID" value on the PBXs>SIP tab from VMSC to see if there is any value entered. It's most likely empty. This field can be used to display a number under certain call scenarios.

Here is some additional info from the MM 5.2 SP3 patch 2 release notes:

Effect of this Patch on Outcalls

After the installation of this patch, there will be a change in the calling number which gets displayed for outcalls from the MM system. The outcalls which are affected include all client outcalls and Call Me outcalls.

For a non-multi-site configuration: The phone being called will display, as the calling number, the P-Asserted-Identity value configured for the PBX in the VMSC (VMSC>PBX's>(the desired PBX)>SIP). If the P-Asserted-Identity value is not configured, then the phone being called will display the calling number as "0000000000", "unknown", or something similar.

For a multi-site configuration: The phone number being called will display, as the calling number, the P-Asserted-Identity value configured for the PBX in the VMSC (VMSC>PBX's>(the desired PBX)>SIP). If the P-Asserted-Identity value is not configured, then the phone being called will display, as the calling number, the value configured for the hunt group for the site in the VMSC (VMSC>Sites>Configure). If the hunt group value is not configured, then the phone being called will display the calling number as "0000000000", "unknown", or something similar.
Effect of this Patch on Transfers

After the installation of this patch, there may be a change in the calling number which gets displayed for transfers (including auto-attendant transfers and Find Me). If the original call into the system does not include caller ID-related information, the behavior will be as follows:

For both non-multi-site and multi-site configurations: The phone being called will display, as the calling number, the P-Asserted-Identity value configured for the PBX in the VMSC (VMSC>PBX's>(the desired PBX)>SIP). If the P-Asserted-Identity value is not configured, then the phone being called will display the calling number as "0000000000", "unknown", or something similar.



Chuck
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