View Single Post
Old 10-17-2012, 12:36 AM
oleskare oleskare is offline
Hot Shot
Join Date: Dec 2010
Posts: 13
oleskare has 10 reputation points
Default CallBack Request and scripting

We are implementing CallBack Request (CBR) from Avaya Professional Services (APS). APS has installed the CBR component which will invoke AACC API to queue new outbound contact onto AACC Outbound queue using web services. APS has delivered an example script. This is implemented on AACC 6.2 SIP (Avaya Media Server).

Does anyone got examples of scripts that could be implmented? I'm looking for a script that offer the customer the choise to be called back. If cutomer choose to be called back we play the CLID the customer is calling from. If customer would like to be called back on this number they press 1 or they press 2 to enter a new number.

Reply With Quote