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Old 10-11-2018, 09:34 AM
herro7 herro7 is offline
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Join Date: Sep 2018
Posts: 2
herro7 has 10 reputation points

I just wanted to provide an update in case someone else has this issue. Avaya has researched and they feel the issue is related to the Genesys Refer-To signaling changing from User-to-User to lowercase user-to-user.

We have a support ticket with Genesys now to see if they can re-format the Refer-to to make it capitalized again.
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