Thread: Elite vs AACC
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Old 08-26-2015, 05:18 AM
jacks196 jacks196 is offline
Join Date: Oct 2014
Location: Sheffield, England
Posts: 44
jacks196 has 12 reputation points

I suppose the main thing is whether in your AACC you use (or intend to use in the future) Email, Outbound and OpenQueue, Web Chat etc - as far as I'm aware Elite can only handle voice contacts.

I've used AACC on CS1k & CM at different companies, but not migrated between platforms - I'd have thought getting rid of AACC to go to Elite was a backward step, but could (I'd imagine) save some money in expensive AACC licensing!
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