View Single Post
Old 06-06-2012, 11:59 PM
serhatitu serhatitu is offline
Hot Shot
Join Date: Jun 2012
Posts: 12
serhatitu has 10 reputation points
Default Proactive Contact 4.2.0 real time record selection problem

We are using (Avaya Proactive Contact 4.2.0) in our company.

We have a problem in real time record selection because of infinity job name.
For example in the morning we have selected 455 record and have started the job.
Two hours later we have get 50 new records. I want to update record selection and I do not want to stop my running job.

Here are our update codes:
1 go lists
2 cd
3 hosttopds app_list971
This way we can succesfully update records without stoppping infinity971 job.

But I want to change my job name. Because there are 6 jobs(infinity971,972,973,974,975,996) and sometimes agents logs in to wrong job.
When I changes job name(For example: infinity971->IPTAL) I could not update records without stopping running job.

Can you help me?

Thanks for your help
Reply With Quote