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Old 06-28-2013, 08:56 AM
furrerm furrerm is offline
Join Date: Nov 2010
Location: WI
Posts: 191
furrerm has 13 reputation pointsfurrerm has 13 reputation points

You have not indicated what type of trunks you have.

And, as Pete has mentioned, do not dismiss QoS.

Are you using CCR? If so, Are the CCR agents using IP sets? Are those agents in alot of hunt groups?

Are Vlans set up for voice? Who set them up?
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