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Old 02-24-2012, 06:28 AM
phemming phemming is offline
Join Date: Jun 2010
Location: Birmingham,UK
Posts: 150
phemming has 10 reputation points

Most common issue I've seen is the OAM_CMF Service on CCMS going to "sleep", if when you add the agent and specify a MM type it should get created in MM, voice only agents will not. Try adding a MM skillset or a Route Point and see if they get added, if they fail as well try restarting the service on CCMS, if not looks like you've a fault
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