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Old 09-26-2017, 09:58 AM
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marzahn marzahn is offline
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Join Date: May 2014
Location: Among the trees in Western RI
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Solution Delivered What Need are You Trying to Address?

If you are looking to insure reports on internal station to station calls, use the "intra-switch-cdr" table.

If your concern is for call recording that does no use a Meet-me conference connection, the first thing I would check is the following licenses:
  • Computer Telephony Adjunct Links license on the Avaya Communication Manager
  • 1pc DMCC Full license for each recorded station (DMCC Basic license is enough if you already have IP_STA license for each recorded station)
  • 1pc TSAPI Basic User license for each recorded device on the AES
  • Optionally 1pc TSAPI Basic User license for the monitored technical hunt group (for receiving agent status information)
  • Properly sized media resource card to support recording sessions (forked RTP streams)
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Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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