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Old 09-26-2017, 09:58 AM
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marzahn marzahn is offline
Join Date: May 2014
Location: Among the trees in Western RI
Posts: 236
marzahn has 24 reputation pointsmarzahn has 24 reputation points
Solution Delivered What Need are You Trying to Address?

If you are looking to insure reports on internal station to station calls, use the "intra-switch-cdr" table.

If your concern is for call recording that does no use a Meet-me conference connection, the first thing I would check is the following licenses:
  • Computer Telephony Adjunct Links license on the Avaya Communication Manager
  • 1pc DMCC Full license for each recorded station (DMCC Basic license is enough if you already have IP_STA license for each recorded station)
  • 1pc TSAPI Basic User license for each recorded device on the AES
  • Optionally 1pc TSAPI Basic User license for the monitored technical hunt group (for receiving agent status information)
  • Properly sized media resource card to support recording sessions (forked RTP streams)
Thank you,
Bill Marzahn
Telecommunications Administrator
Neighborhood Health Plan of Rhode Island
299 Promenade Street
Providence, RI 02908-5720
401-459-6677 (Direct "Find-me" Line)
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