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Old 10-29-2015, 01:55 AM
jtarjanyi jtarjanyi is offline
Join Date: May 2012
Posts: 102
jtarjanyi has 10 reputation points

I think it is possible with a database integration.

Create a global variable for all queue. If more calls waiting than a predifined value, than change the global variable to a new value. This will lead the calls to an IVR where with the database integration change a database value (have to use a trick to prevent other calls continously calling this database integration, we need to call it only once). When the calls waiting number drops bellow the predefined value than switch back the global variable and the database value to the original (non alamring) state.

On the database there is a possibility to write a stored procedure, and monitor a database value. If it is changed, and the stored procedure send an e-mail.

I have not test it, just a theory
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