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Old 03-22-2012, 11:25 PM
gupta21 gupta21 is offline
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Default ccxml call redirection fails for aacc agent

Hi We have a ccxml application , which first calls Agent . When Call gets connected to Agent; Agent is played some information on 'Connection.Connected' Event, then Customer number is called and both the calls are patched through 'connection. redirected' Event.

This scenario works fine when Agent is replicated through CM station, we get all the events properly.below are some logs...
"@2012-03-19 12:35:33,780||FINE|CXI|29986|Session=MUMNSCLABEXP0 1-2012076070521-13|Sending CallRedirect message to SessionManager

@2012-03-19 12:35:34,526||FINEST|CXI|29986|Session=MUMNSCLABEX P01-2012076070521-13|Received CallRedirected message from SessionManager:

"

But when Agent is replicated as AACC Agent, we dont get proper events.
1>we get connected event for agent call, as soon as call gets connected to CDN , so some part of announcements gets skipped when agent actually picks the call.
2>We are not able to patch the call through 'Connection.Redirected' Event. following are the logs

@2012-03-19 12:44:55,340||FINE|CXI|31624|Session=MUMNSCLABEXP0 1-2012076071441-12|Sending CallRedirect message to SessionManager.

We Don't Receive CallRedirect Message from the SessionManager in this case, the agent call Extends till we don't disconnect the call.

Enviorment

DD 6.0
AEPP 6.0
Tomcat 6.0
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Old 05-04-2012, 03:00 AM
psree psree is offline
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Default

Hi Gupta,

Have you tried our "Tansfer to landing pad" sample application? If not I would request you to try with that app first. If you are still facing the issues then please open a ticket with the support team since this involves a bit of troubleshooting.

Here is the sample application.

https://devconnect.avaya.com/public/...dyn.jsp?fn=699
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