Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 04-06-2020, 11:58 PM
mortar mortar is offline
Aspiring Member
 
Join Date: Jan 2019
Posts: 1
mortar has 10 reputation points
Default CMS Supervisor R18 not responding

hello,

we have few virtual machines that our CS uses for the different teams to show CMS supervisor (like a wallboard). some are working great. windows 10 with CMS supervisor R18. client ver 18.1.06 MB_06 \ just upgraded one machine to 18.1.08.
seems like the SSH getting hung few times a day on 3 out of 17 machines... tried to rebuild the VMs but its the same.
the registry for the SSH timeout is set to 35000.
looks like when this issue happens we can see the Avaya CMS Supervisor to SSH Bridge (32 bit) process in task manager (when the app is not stuck this process is not there)- see attached.
its fine if its once a day, but its been happening 5-8 times a day....

any suggestion will be appreciated!

thanks!
M.
Attached Images
File Type: png 2020-04-07_8-52-45.png (11.0 KB, 1 views)
Reply With Quote
Reply

Tags
cms r18, cms reports, ssh

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 09:31 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.