Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 06-21-2022, 09:38 AM
sgwynn sgwynn is offline
Aspiring Member
Join Date: Jun 2022
Posts: 1
sgwynn has 10 reputation points
Default Check a Extension Value

Hi Guys,

Just set up a basic IVR for one of our departments, they are insistent they want to be able to use "if you know the extension number please enter it now". we have this working that's fine but we want to check that variable against a list of extensions if true allow through if false then onto another ivr menu.

We are using ACCS 7.1 any words of wisdom would be greatly appreciated.
Reply With Quote
Old 06-22-2022, 02:31 AM
markgallagher markgallagher is offline
Join Date: May 2010
Posts: 591
markgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation pointsmarkgallagher has 25 to 49 reputation points

Is the IVR in ACCS or in Voicemail Pro?

If in Voicemail Pro, a Test Variable action can be set to match whether the variable holding the number entered by the caller matches an user and/or hunt group extension number.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 02:25 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.