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Old 07-11-2016, 04:04 AM
rschild rschild is offline
Join Date: Jan 2011
Location: Frankfurt / Germany
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Default Busy on busy

Hi there,

Customer is using IP Office 9.1 500v2 as essential edition with embedded voicemail.
Now he want calles to get an busy tone if the phone is busy....

Unanswered calls should still receive the voicemail.

Is it only be possible to forward calls to a feature code that is directed to busy or any more gentle programming ?

kind regards,

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Old 07-12-2016, 07:15 AM
furrerm furrerm is offline
Join Date: Nov 2010
Location: WI
Posts: 191
furrerm has 13 reputation pointsfurrerm has 13 reputation points

This could get to be a ton of programming, as WELL AS customer training...

you could turn voicemail coverage off (untick the VM box)
create a system short code; #XXXX/#N/voicemail collect/0 (where XXXX is your extension length)
then set up call forward no answer, to the voicemail short code of the user.

That is pretty straight forward. now, what do you expect the users to do? what happens when they in DND?
What actions should make the station busy? 1 call, 2 calls?
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Old 07-13-2016, 09:57 AM
rschild rschild is offline
Join Date: Jan 2011
Location: Frankfurt / Germany
Posts: 28
rschild has 10 reputation points
Default hmm...

this is the other way around than what i thought.... but also working fine ;O)

I guess there is really a chance to get a lot of issues since all users are using it in different ways... but at least I can provide a solution.... I will let the customer decide if this feature is worth it ;O)


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