Avaya Support Forums  

Go Back   Avaya Support Forums > IP Office Contact Center

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 11-09-2017, 01:52 AM
pspieg pspieg is offline
Hot Shot
 
Join Date: Mar 2016
Posts: 24
pspieg has 10 reputation points
Default Error sending voicemail to email in IVR

Hello,

I just configuered an voicemail to email flow in the IVR.
In the TTrace I see this error
Quote:
X7238v 09:41:32.874 VC_VUS [0x00005B10] VUS_RecordFile::startRecord OpenWaveFile C:\ProgramData\Avaya\IP Office Contact Center\VoiceControl\work\DefaultRecordings\voicema il_SD_171109094129_4.wav
X7239v 09:41:32.876 VC_VUS [0x00005B10] --- recorded Duration=3
X7240v 09:41:32.876 VC_VUS [0x00005B10] VUS_Element::ElemRecord(Record VM SD,Keuzemenu SD ID,0x14B442E7,0,0x39283B)::run(0xFF05045A11010000) SUCCESS Element Finished
X7241v 09:41:32.876 VC_VUS [0x00005B10] VUS_Element::ElemUms(Voicemail SD,Keuzemenu SD ID,0x14B442E7,0,0x39283B)::run(0xFF05045A11010000) Starting Element
X7242v 09:41:32.877 VC_VUS [0x00005B10] mailing file C:\ProgramData\Avaya\IP Office Contact Center\VoiceControl\work\DefaultRecordings\\voicem ail_SD_171109094129_4.wav to servicedesk@delft.nl
X7243v 09:41:32.881 TC_Error 022.000.7411 TCPSocketWrapper(145.32.97.1,25)::Connect() Exception=[TNException: reason((TNSocketImpl::Connect) Failed to connect on socket)code(10013)object((NULL))]
X7244v 09:41:32.884 VC_VUS [0x00005B10] VUS_Element::ElemUms(Voicemail SD,Keuzemenu SD ID,0x14B442E7,0,0x39283B)::run(0x3684ED5911010E00) ERROR errror=6501MAIL: SMTP no connection with server
X7245v 09:41:32.884 VC_VUS [0x00005B10] VUS_Element::ElemSetVar(VM gekozen,Keuzemenu SD ID,0x14B442E7,0,0x39283B)::run(0x3684ED5911010E00) Starting Element
X7246v 09:41:32.884 VC_VUS [0x00005B10] VUS_Element::ElemSetVar(VM gekozen,Keuzemenu SD ID,0x14B442E7,0,0x39283B)::run(0x7DF1DB5711011200) SUCCESS SD_VM=1
X7247v 09:41:32.884 VC_VUS [0x00005B10] VUS_Element:ElemStop(Einde,Keuzemenu SD ID,0x14B442E7,0,0x39283B)::run(0x7DF1DB5711011200) Starting Element
X7248v 09:41:32.884 VC_VUS [0x00005B10] VUS_Element:ElemStop(Einde,Keuzemenu SD ID,0x14B442E7,0,0x39283B)::run(0xFFFFFFFFFFFFFFFF) SUCCESS Element Finished
The email for automatic reports is working fine, it uses the same e-mailserver.

Does anybody know why I get this error and how to fix?

Regards, Peter
Reply With Quote
  #2  
Old 11-09-2017, 02:56 AM
pspieg pspieg is offline
Hot Shot
 
Join Date: Mar 2016
Posts: 24
pspieg has 10 reputation points
Default

I have found the solution (I hope ) in this link.

But, now the next problem occurred: the mcafee virus scanner is password protected. Is there a default password? I think this was an OVA install which included the virus scanner.

Maybe someone knows this?

Regards, Peter
Reply With Quote
  #3  
Old 11-09-2017, 07:56 AM
pspieg pspieg is offline
Hot Shot
 
Join Date: Mar 2016
Posts: 24
pspieg has 10 reputation points
Default

The virusscanner was installed by customer.
They adapted the settings and the wav to e-mail is now working fine.

Regards, Peter
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 07:09 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.