Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Thread Tools Search this Thread Display Modes
Old 01-16-2011, 11:18 PM
gaolu gaolu is offline
Aspiring Member
Join Date: Nov 2010
Posts: 1
gaolu has 10 reputation points
Post UUI of TSAPI message


Is it possible to insert the Call Work Code into the UUI field of TSAPI messages?
Reply With Quote
Old 01-18-2011, 12:06 PM
brb5548888 brb5548888 is offline
Join Date: Jan 2011
Posts: 6
brb5548888 has 10 reputation points

nope.. call work codes are not supported in tsapi.
Reply With Quote
Old 04-29-2011, 08:20 AM
bowersr's Avatar
bowersr bowersr is offline
Aspiring Member
Join Date: Oct 2010
Posts: 2
bowersr has 10 reputation points

Originally Posted by gaolu View Post

Is it possible to insert the Call Work Code into the UUI field of TSAPI messages?
More specifically, the only methods that allow you to write to UUI are RouteResponse, and Make Call (including conference and transfer scenarios). Thus, there really is no logical way to add a work code to UUI.

However, when using current versions of TSAPI, it is possible to use work codes (reason codes) in the parameters of methods such as cstaSetAgentState. This sets the status directly with the Elite CC application in CM, and thus reflects in CMS reports. This is described in great detail in the TSAPI Programmers reference.
Reply With Quote

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT -7. The time now is 07:53 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.