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Old 03-06-2017, 04:28 AM
cisternejp cisternejp is offline
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Angry IPOCC - Call Dropped when agent Hangs Up

Hello,

I have an issue with IPOCC 9.1.8.
The call is answered by topic 2, but no agents are available, then the calls is transferred to the Topic 2.

The agent hangs up then the call is released.

When I look at the call in IPOCC, the call is marked as "Droppedbusy"

I'm unable to find why the issue occurs and why the call is marqued as "Droppedbusy"

Thanks for your help.
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Old 03-06-2017, 05:25 AM
cisternejp cisternejp is offline
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Old 03-09-2017, 11:43 PM
kruegerb kruegerb is offline
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Call was routed to an agent which was busy - please check in IPOffice the wrapup time for the user, thats a typical reason for this issue. After this call came back to topic queue and routed to nexr agent and answered.
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Old 03-13-2017, 10:56 AM
cisternejp cisternejp is offline
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Thanks for your help Kruegerb, I will try and keep you posted
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