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Old 06-21-2016, 10:33 AM
carva11 carva11 is offline
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Default Agent Break Time

Call Presentation Class defined with a 10 second break. When agent performance report is run, agent shows 29 skillset calls and no acd/nacd calls answered but has 32 minutes and 37 seconds of break time. How is that possible? I calculate 290 seconds or 4 minutes and 50 seconds.
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Old 07-18-2016, 03:23 AM
shaikht shaikht is offline
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Hi,

Can you please give more details on the Avaya CC product you are looking for? It will help to get relevant response.
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