Avaya and 3CX integration using SIP

[agode]

We are designing a solution to integrate Avaya Aura communication manager with 150 call center agents using Siebel CRM CTI with another facility having 3CX switch which uses SIP. Has anyone tried integrating Avaya with 3CX ? We need capabilities to transfer calls between Avaya and 3CX via sip.

[sg]

Hi,

This should work fine, however I would suggest you to either check with Avaya ATAC or support team to see if all the features are supported/tested.

[mskinner]

We have never tested 3CX so there are no Application Notes available to provide requirements, administration, and functionality. The customer/vendor will be responsible for providing this information to Avaya. If the customer wants this to be supported, they would need to go through the DevConnect program. Information on the program can be found at:

https://devconnect.avaya.com/public/dyn/d_dyn.jsp?fn=116

[cartw7]

Hi there, agode. That's a good idea. A friend of mine opted to use a third party solution called Tenfold for integration with Avaya and 3CX. It's been working well for them so far, his team seems to be liking it because of the features they offer such as gamification and data capture.

[itaiwo]

Originally Posted by agode

We are designing a solution to integrate Avaya Aura communication manager with 150 call center agents using Siebel CRM CTI with another facility having 3CX switch which uses SIP. Has anyone tried integrating Avaya with 3CX ? We need capabilities to transfer calls between Avaya and 3CX via sip.

it will work fine. even with asterisk

[mlombardi1]

Originally Posted by cartw7

A friend of mine opted to use a third party solution called Tenfold for integration with Avaya and 3CX. It's been working well for them so far, his team seems to be liking it because of the features they offer such as gamification and data capture.

Nice sales pitch. Been seeing it everywhere here lately.