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Old 01-24-2017, 02:28 AM
jacks314 jacks314 is offline
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Default ACR: Recording internal calls - but only some

ACR v12

We record all external calls delivered to our contact centre phones on a "by Stations, Agents, VDNs or Skills" basis.

In addition to this, we now have a requirement to record the internal calls between two small sub-groups of contact centre agents, we do not wish to record the internal calls for every agent, is there any way to achieve this without the ACR being flooded with internal calls that we do not wish to record / have cluttering up the system?

Anyone any ideas?
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Old 01-24-2017, 04:24 AM
hpenni hpenni is offline
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In the advanced part of the recorded addresses (the agent log-in ids) you can select per address to record internal
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Old 01-24-2017, 04:28 AM
jacks314 jacks314 is offline
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Fantastic, thank you hpenni, I had missed that setting.
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