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Old 07-05-2013, 08:55 AM
chamb26 chamb26 is offline
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Default Auto logout of phones

Hi,

We are running Avaya Aura release 6 - Communication Manager, Session Manager, System Manager and Applications Enablement Services.
The IP phones are Avaya 9608 with One-X.

Is there any way to force a logoff of either a specific list of or all phones logged on the system?
Either a native function of the system, or any way to write a script or similar?

We would like to do this every night at a specific time, as users are leaving work and forgetting to log off the phones.
We operate a hot desking environment, and the following day another user will sit at the desk and forget to logon themselves, then wonder why they are receiving someone else's phone calls.

I've googled extensively, and searched this forum, but cannot seem to find anything on this.

Many thanks.
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Old 07-05-2013, 09:38 AM
gwebster gwebster is offline
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As posted on the other forum, look at Guest User.
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Old 07-07-2013, 06:39 PM
rvengco rvengco is offline
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Hi Chamb26

you may want to look at and configure "Forced Agent Logout or Aux Work by Location or Skill"

Below are the settings where you can configure them

Assign FAC for forced logout for agents

change feature-access-codes Page 6 of 11
FEATURE ACCESS CODE (FAC)
Call Center Features
FORCED LOGOUT/AUX
Forced Agent Logout by Location Access Code:
Forced Agent Logout by Skill Access Code:
Forced Agent Aux Work by Location Access Code:
Forced Agent Aux Work by Skill Access Code:

change system-parameters features Page 15 of 19
FEATURE-RELATED SYSTEM PARAMETERS
FORCED AGENT LOGOUT/AUX PARAMETERS
Maximum Time Agent in ACW before Logout (sec):
ACW Forced Logout Reason Code: 0
Clock Time Forced Logout Reason Code: 0
Forced Agent Logout by Location Reason Code: 0
Forced Agent Logout by Skill Reason Code: 0
Forced Agent Aux Work by Location Reason Code: 0
Forced Agent Aux Work by Skill Reason Code: 0
You need to configure cor for agents and for your supervisors

change cor 1 Page 2 of 33
CLASS OF RESTRICTION
MF Incoming Call Trace? n
Brazil Collect Call Blocking? n
Block Transfer Display? n
Block Enhanced Conference/Transfer Displays? y
Remote Logout of Agent? n

Station Lock COR: 1 TODSL Release Interval (hours):
ASAI Uses Station Lock? n
Line Load Control: 1
Maximum Precedence Level: ro Preemptable? y
MLPP Service Domain:
Station-Button Display of UUI IE Data? n
Service Observing by Recording Device? n
Can Force A Work State Change? n <--
Work State Change Can Be Forced? y <--
Note:
Can Force A Work State Change? when this COR setting is set to y, it will give the stations or vdn permissions to logout or to set to auxwork.
This needs to be set in the supervisor stations who will set the agents to forced logout
Work State Change Can Be Forced? when set to yes for this COR allows an agent to be forced loghed-out or set to aux work state.if set to n then agents with this cor cannot be set to force logout or set to aux-work mode
You can check this link to provide you with more information how these are setup

http://www.youtube.com/watch?v=G8L7vuxR7oI

Hope this helps.
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