Screen pop-up for AACC outbound

[justinorod]

Hello,


Can anyone tell how can we configure screen pop-up for outbound contacts.

Consideing the contact number as the parameter to be passed to DB for fetching customer details.

Has anyone implemented this?


Rgds,
Justino

[valentim]

Justino,

you can do this by adding a custom field to the campaign when you create it in OCMT.

On the Campaign Setting Tab, under Additional Options, add a custom field to hold the contact number.

On the call Settings Tab in the call data table add the contact number to the custom field for each record.

On the screen pop settings in CCMM Administration, under Screen Pop Intrinsics, add a new intrinsic 'CUSTOMFIELD1'.

You can now screen pop on the 'CUSTOMFIELD1' intrinsic, which will contain the contact number configured in OCMT.

[wawior]

But actually it works only in SIP AACC - Am I right?

In AML You probably need to develope some app using CCT SDK.


Regards
Michał

[valentim]

Michał ,

this will work on AML as well as SIP.

There are limitations on screen pops for Inbound voice on AML, but this limitation does not apply to Outbound contacts.

[wawior]

It's nice to hear that!

So this AML vs SIP difference is relevant only for incomming Voice?

What about incomming MM contacts? Can we do screen popup in that case without developing custom app?

PS. Sorry for a little bit off-topic.

Regards
Michal

[valentim]

Correct,

you can Screen Pop on incoming MM contacts Out of the Box on an AML CC.