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Old 02-20-2012, 07:57 AM
pccavaya pccavaya is offline
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Post Unable to pull contact

I have a web communication contact that doesn't get pushed to Agent Desktop. It is still marked as a new contact. When I try to manually pull the contact it says, "This Contact is not in the queue and cannot be pulled." How can I re-queue this contact or mark it as closed? Thanks.

Last edited by pccavaya; 02-20-2012 at 08:13 AM.
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Old 02-22-2012, 06:19 AM
phemming phemming is offline
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Log on to AAAD as a supervisor, you can then mark the contact as closed
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Old 02-22-2012, 07:15 AM
pccavaya pccavaya is offline
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Thanks, I will try that.
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communication, contact, pull, re-queue, web

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