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Old 02-14-2012, 11:47 AM
amiguel123 amiguel123 is offline
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Default Log out agents from CMS 13

Is there a way to log out an agent from CMS ?

Thanks in advance.

Andrew
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Old 02-15-2012, 02:03 AM
aa1 aa1 is offline
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Default Log out agents from CMS 13

Hi Andrew ,

Avaya Aura Communication manager has a feature (feature access code) called "Remote Logout of Agent Access Code". FAC typically used by a supervisor to logout an idle agent without being physically present at the agent station. The supervisor can be locally or remotely located. Available only if Service Observing (Remote/By FAC), Vectoring (Basic), and Vectoring (Prompting) are enabled on the system.

It can be found on "display feature-access-codes" page 5 of SAT interface of Avaya Aura Communication manager. This feature is independent of the CMS version used and a supervisor can use this to logout the agent.


http://support.avaya.com/css/P8/documents/100089489
Avaya Aura™ Communication Manager Screen Reference
Release 6.0 03-602878 Issue 2.0 June 2010 (Page 267)


Will this help you?
Arbi
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Old 02-23-2012, 07:24 AM
dxpmicklee dxpmicklee is offline
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Default Emergency logout

Is there a way to log out every agent in one without having to do this one by one. In an emergency for instance?
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