Avaya Support Forums  

Go Back   Avaya Support Forums > Contact Center Applications

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 12-28-2011, 06:58 AM
jdombrosky jdombrosky is offline
Member
 
Join Date: Dec 2011
Posts: 3
jdombrosky has 10 reputation points
Default DWC Key Not Working

DWC key works on some phones and not others.Have had same problem with Symposium in previous years .Multiple CCM sites have same issue.Works on some queues and not others.Cannot use CDN instead DFDN in its place which is great workaround due to phone then needs to be SPV class of service.Problem is supervisor also wants to use agent observe key also and cannot due to phones to observe are now SPV class of service.

Last edited by jdombrosky; 12-30-2011 at 10:05 AM.
Reply With Quote
  #2  
Old 01-25-2012, 02:28 PM
mkopiec mkopiec is offline
Hot Shot
 
Join Date: Aug 2010
Posts: 11
mkopiec has 10 reputation points
Default

This might be the answer to your issue...

A supervisor with Allow Observation of Supervisor Class of Service can
observe another supervisor in the ACD operation by pressing the Observe
Agent (OBV) key and dialing the Position ID of the supervisor observed.
Reply With Quote
  #3  
Old 02-17-2012, 07:14 AM
hached hached is offline
Aspiring Member
 
Join Date: Jun 2011
Posts: 1
hached has 10 reputation points
Default

When you say "does not work" what exactly happens when they press the DWC key for the phones that are not working? Does anything display at all on the sets? Remember that with in Introduction of Symposium/Contact Centre/AACC that the DWC key displays a summary of all calls queued to all skillsets the agent is assigned to, it's not like in the ACD days when it would just display the number of calls waiting against the ACD it was queued to...
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -7. The time now is 10:56 PM.

This Forum is provided solely for the use and convenience of Avaya customers and partners. Use of the Forum is subject to the Terms and Use and Privacy Statement found at www.avaya.com. No other use is permitted. The Forum including all content posted is “AS IS” and Avaya expressly disclaims all warranties and/or guarantees as to its accuracy, reliability, usefulness, quality or non-infringement of intellectual property. Avaya reserves the right to remove any content posted on the Forum at any time and for whatever reason.

Avaya will not be liable for any content posted on this Forum, including, without limitation, any errors or omissions or for any losses or damages of any kind incurred as a result of use or reliance on any content, regardless of its origin.

You expressly understand and agree that you assume all risks associated with use or reliance on this content.